Payments & Refunds Policy
APC Mastery Path Last updated: 1 June 2026
This Payments & Refunds Policy explains how payments are taken and when refunds are available across our products and services. It forms part of our Terms and Conditions, which you agree to when placing an order. Please read it carefully before purchasing.
1. Definitions
Digital Products – our downloadable or instantly-accessible courses, namely the APC Essentials Course and the SPA Essentials Course, delivered electronically via a download or access link.
Mentoring Packages – our services involving live appointments, sessions, or reviews, namely question sessions packages, mock interview packages, Case Study review packages, and Summary of Experience review packages.
Candidate / Customer / You – the person placing the order.
Working day – Monday to Friday, excluding bank holidays in England & Wales.
2. Payment methods and currency
We accept PayPal, debit and credit cards, and bank transfer. All prices are in GBP unless stated otherwise. Access to Digital Products and confirmation of Mentoring appointments are provided only once full payment has cleared.
Bank transfer reservations: Orders paid by bank transfer are held for 2 working days from the order date. If cleared payment is not received within that period, the order is automatically cancelled and any reserved appointment slot is released.
3. Statutory cancellation rights for digital products
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel a purchase made online. When you purchase a Digital Product from us, you request immediate access and, by agreeing to our Terms and Conditions at checkout, you acknowledge and accept that once the access link has been made available to you, you lose your 14-day right to cancel.
Digital Products are delivered electronically by sending an access link to the email address associated with your order. Delivery is complete, and the product is treated as supplied in full, at the point the access link is issued to you — whether or not you subsequently open, click, or download from it. We are not able to monitor individual download activity, so the date the link is issued is the definitive reference point for delivery.
4. Digital Products – refunds
Once the access link has been issued, the Digital Product is non-refundable, as it has been delivered in full at that point.
If your payment has cleared but the access link has not yet been issued, you may cancel and receive a full refund.
If a Digital Product is faulty, materially not as described, or the link is broken or inaccessible due to a fault on our part, you are entitled to a repair, replacement, or refund. Report the issue within 14 days of the link being issued, with relevant details, and we will put it right.
Duplicate or accidental purchases are refunded in full if reported before the access link is issued.
5. Mentoring Packages – refunds
These terms apply to question sessions packages, mock interview packages, Case Study review packages, and Summary of Experience review packages.
Full refund if no appointment or review has been offered to you within 14 calendar days of cleared payment. This applies to all payment methods.
Pro-rata refund for a multi-session package where sessions remain unused, calculated on the per-session value of the package, provided the request is made within 28 days of purchase and no more than 25% of the sessions have been delivered.
No refund is due for sessions or reviews already delivered, or for appointments that you miss or cancel with less than 72 hours' notice. One free reschedule per session is available where at least 72 hours' notice is given.
For Case Study and Summary of Experience reviews, work is treated as delivered once we have returned our written feedback on your submission, and no refund is due from that point.
If we cancel or fail to deliver a confirmed appointment or review, you may reschedule at no cost or receive a refund for that session or review.
6. Chargebacks and disputes
Please contact us first so we can resolve any issue directly and quickly. Raising a chargeback or payment-provider dispute before contacting us may delay resolution. Where an access link has already been issued, or mentoring sessions or reviews have already been delivered, we will contest the dispute with evidence of delivery.
7. Refund method and processing fees
Refunds are issued to the original payment method used for the order. To request an alternative method, email mohamed_ashour@apcmasterypath.co.uk.
Where a refund is due because of our fault — a faulty product, an undelivered service, or our cancellation — we refund the full amount and cover any associated processing fees.
For discretionary or change-of-mind refunds, any non-recoverable payment-processor fees may be deducted from the refunded amount.
8. How to request a refund
Email mohamed_ashour@apcmasterypath.co.uk with your order number, order date, payment method, and the reason for your request. We will acknowledge your request within 2 working days and process approved refunds within 14 working days. The time taken for funds to appear in your account depends on your bank or card provider.
9. Changes to this policy
We may update this policy from time to time. The version in force on the date of your order governs that order. Material changes will be posted on this page with a revised "last updated" date.
10. Your statutory rights
Nothing in this policy affects or limits your statutory rights under UK consumer law.
11. Contact
For any queries about payments or refunds, contact: mohamed_ashour@apcmasterypath.co.uk kawtar_touizi@apcmasterypath.co.uk